Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at help@thelilacdesk.com

No. 

You do not need one to use and enjoy your digital products.

However, having a stylus like an Apple Pencil will enhance the experience.

After you download your file, Click the share button. This will give you the option to message, email, or upload to apps. Choose the annotation app you’d like to use with your digital Product. 

Click import/upload.

Your product will now be found in the annotation app.

If you have any questions or need help, feel free to reach out at 

help@thelilacdesk.com

With digital, there are no mistakes.

In just a few taps, any mistake can be erased or redone. 

Copy, paste, duplicate, scan, delete, undo, and so many more options are available for digital products. 

With digital, there are no mistakes.

In just a few taps, any mistake can be erased or redone. 

Copy, paste, duplicate, scan, delete, undo, and so many more options are available for digital products. 

Any digital planner (or product) of your choosing and an annotation app. 

The annoatation app is where the digital planner will be housed and accessed. App examples: GoodNotes, Notability, Metamoji, and Zoomnotes.

These annotation apps include tools such as: Pens, Markers, Highlighters, Photos, Documents, and so much more.

It also allows you to use and reuse your digital products for as long as you want.

Any digital planner (or product) of your choosing and an annotation app. 

The annoatation app is where the digital planner will be housed and accessed. App examples: GoodNotes, Notability, Metamoji, and Zoomnotes.

These annotation apps include tools such as: Pens, Markers, Highlighters, Photos, Documents, and so much more.

It also allows you to use and reuse your digital products for as long as you want.

A digital planner is not only used on a device like a phone, tablet or computer, but it also has the tools to make planning faster and easier.

A hyperlink is essentially the same as flipping through pages in a regular paper planner.

A word, image or element can be linked to another page in the planner making it extremely fast to navigate through. Even faster than flipping through paper. 

With one click of a hyperlink, you can go from the cover page to page 650 in less than a second. 

You will access to your download in two different locations.

1. Immediately after purchasing your digital product, a blue button will appear for you to download on the same screen you checked out on. (Please wait 30 seconds to a minute to appear)

2. To access at a later time, you can either click the link in the email we send to you after your purchase. Or, login to your account and access all your files.

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